Responsible Gaming at Luxury Casino

We are committed to providing a safe, transparent and enjoyable environment for every player who visits Luxury Casino. As an operator licensed by the Alcohol and Gaming Commission of Ontario (AGCO) and operating pursuant to an agreement with iGaming Ontario, we take our responsibility seriously and have built a range of tools to help you stay in control of your play. This page explains the measures we have put in place, how you can access them through your Luxury casino login, and where to turn if you or someone you know needs additional support.

Our Commitment to Safer Play

At Luxury Casino, we believe that gambling should always remain a form of entertainment, never a source of financial or emotional hardship. We design our games, promotions and account features with player wellbeing in mind, and we regularly review our practices to make sure they meet the standards required under our Ontario licence. Whether you access our platform through the luxury casino app, the luxury casino flash app, or the luxury casino mobile login on your smartphone, the same responsible gaming protections apply across every channel.

Age Verification and Eligibility

We only allow registered players who are at least 19 years of age and who are physically located within the province of Ontario to open an account and play at Luxury Casino. During luxury register, we require you to confirm your age and location, and we verify this information as part of our standard account checks. We do not permit anyone to use a VPN or other IP-augmenting software to disguise their location, and any winnings obtained while playing from outside Ontario will be confiscated and the account suspended.

We require valid identification before processing any withdrawal request.
We monitor account activity to detect underage or out-of-jurisdiction play.
We reserve the right to close or restrict any account that does not meet our eligibility criteria.

Tools to Help You Stay in Control

Once you complete your Luxury Casino login, you will find a dedicated responsible gaming section within your account settings. Here you can set personal limits and adjust them at any time, subject to our standard verification and cool-down periods for increases.

Deposit, Loss and Wagering Limits

We allow you to set daily, weekly or monthly limits on how much you deposit, lose or wager at Luxury Casino. Once a limit is reached, we will prevent further luxury deposit transactions or wagers until the period resets. If you wish to lower a limit, we apply the change immediately; if you wish to raise it, we apply a waiting period to give you time to reconsider.

Time-Outs and Self-Exclusion

If you feel you need a break, we offer temporary time-outs ranging from 24 hours to several weeks, during which you will not be able to log in luxury casino accounts or access your profile. For longer-term concerns, we provide a self-exclusion option that can last from six months up to a permanent ban. Once self-exclusion is activated, we will close access to your account, remove you from marketing communications, and decline any attempt to reopen a new account under your name or details.

Reality Checks and Session Reminders

We provide reality check pop-ups that remind you how long you have been playing and how much you have spent during your session. These reminders appear automatically at intervals you choose, helping you make informed decisions about whether to continue playing our luxury slots, live tables, or other games.

Our Global Account and Shared Responsible Gaming Settings

Luxury Casino operates as part of the Casino Rewards network under Apollo Entertainment Limited. Through our Global Account system, any responsible gaming settings, deposit limits and loss limits you configure will be shared automatically across every Apollo-managed brand you use in Ontario. This means that once you set a limit, it applies consistently no matter which of our linked platforms you access, giving you one consolidated view of your play rather than having to manage separate settings for every luxury casino online login you use.

Recognising the Signs of Problem Gambling

We encourage every player to take a moment to reflect on their gaming habits. Some signs that gambling may no longer be under control include:

Spending more time or money than you originally planned
Chasing losses by increasing your luxury bonus or luxury casino bonus wagers
Neglecting work, family or personal responsibilities because of gaming
Borrowing money or using funds intended for essential expenses to play
Feeling anxious, irritable or unable to stop despite wanting to

If any of these apply to you, we strongly recommend using our self-exclusion tools or reaching out to one of the support organisations listed below.

Promotions and Responsible Play

We design our welcome offers, including our luxury no deposit bonus and luxury casino no deposit bonus promotions where applicable, along with our loyalty programme, to enhance entertainment rather than encourage excessive play. Wagering requirements, expiry dates and game-weighting rules are clearly stated in our terms so that you can make informed choices before opting in to any luxury bonus code or promotional offer. We limit each promotion to one per person, household, device, address or shared network, and we do not permit two promotions to be combined, helping to keep bonus play measured and transparent. For full details on our current offers, visit our Luxury Casino bonus page.

Support Organisations and External Resources

We work alongside independent, specialised organisations that offer confidential advice and support to anyone affected by problem gambling. We recommend the following resources:

ConnexOntario – free, confidential support available 24/7 for residents of Ontario
Gamblers Anonymous – peer support groups and meetings
GameSense Ontario – educational tools and self-assessment resources

These organisations operate independently from Luxury Casino and can provide guidance regardless of where you play.

How to Contact Us

If you have questions about any of our responsible gaming tools, or if you would like assistance setting up a limit, time-out or self-exclusion, our support team is available around the clock. You can reach us via live chat directly from your account after your luxury login, or by email at support@crhelpdesk.com. For payment-related concerns linked to responsible gaming limits, you may also contact banking@casinorewards.com, and for escalated complaints, complaints@crhelpdesk.com remains available to you.

We remain dedicated to making Luxury Casino a place where entertainment always comes first. By combining robust account tools, transparent promotions, and access to independent support services, we aim to help every player enjoy our luxury casino app, luxury live casino tables, and full games library responsibly and safely.

Content updated: September 22, 2026